Privacy policy

Last updated: January 24, 2026

CAYONA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CAYONA is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Controller:
The controller responsible for data processing is Myriam Rohne, operating under the brand CAYONA, Germany.

By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include information that is collected anonymously or de-identified. Depending on how you interact with the Services, we may collect or process:

  • Contact details: name, address, billing & shipping addresses, email

  • Financial information: payment details, transaction data

  • Account information: username, password, preferences

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged

  • Communications: customer support inquiries

  • Device information: IP address, browser, network info, unique identifiers

  • Usage information: interaction with the Services

Personal Information Sources

We may collect personal information:

  • Directly from you when you use or communicate with the Services

  • Automatically through the Services, cookies, or similar technologies

  • From service providers working on our behalf

  • From partners or third parties as needed

How We Use Your Personal Information

We use personal information for:

  • Providing and improving the Services: fulfilling orders, processing payments, managing accounts, shipping, handling returns, recommending products

  • Marketing and Advertising: sending promotional emails (with opt-out), showing online ads

  • Security and Fraud Prevention: detecting, investigating, and preventing unauthorized or illegal activity

  • Customer Support: responding to inquiries and maintaining business relationships

  • Legal Compliance: complying with applicable law, responding to legal requests

How We Disclose Personal Information

We may disclose personal information:

  • With Shopify and service providers (payment, IT, shipping, analytics, support)

  • With business partners for marketing purposes

  • With affiliates or within our corporate group

  • In connection with business transactions (merger, bankruptcy)

  • To comply with legal obligations or enforce policies

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Transfers outside the EEA or UK rely on recognized mechanisms, such as the EU Standard Contractual Clauses, or equivalent contracts.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If we receive such information, you may contact us to request deletion.

Security and Retention

No security system is perfect. While we use reasonable measures to protect your data, we cannot guarantee complete security. Personal information is retained only as long as needed to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information

  • Delete personal information

  • Correct inaccurate information

  • Request data portability

  • Opt-out of targeted advertising or sharing

To exercise these rights, contact us at support@cayona.shop. We will not discriminate against you for exercising your rights and may require verification of identity.

Managing Communication Preferences

You may opt-out of promotional emails at any time using the unsubscribe option. Non-promotional communications (e.g., order confirmations) will still be sent.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The version published on this website at the time of your use applies.

Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at:
Email: support@cayona.shop
Address: Heinrich-von-Stein-Straße 118, Freystadt, 92342, Germany